Shipping & Returns
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Please note that due to health and safety concerns regarding Covid-19 Bella Aura is not currently accepting product returns. For any questions regarding your purchase, please email info@bellaaura.com.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada, United States and international markets.
Please note that customs duties and taxes are not included in the price and may be applied to the value of your order. Customers will be responsible to pay any applicable duties and taxes charged by their local authorities.
We also accept orders from international customers who are shipping to addresses in Canada, United States and international markets except EU countries and China. Any shipments outside of those stated are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed at the checkout. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@bellaaura.com
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at info@bellaaura.com