To place an order on our website, first browse and select the products you want. Once you've added them to your cart, proceed to checkout. Enter your shipping details and payment information, then review your order. Finally, confirm and place your order. You'll receive a confirmation email with your order details and shipping information. If you need help, our customer support team is available to assist you. Send us an email on info@bellaaura.com, we’ll be happy to assist you.

To find your order status, check the confirmation email you received after placing your order. It will include a tracking link or order number that you can use to view the status on our website. Alternatively, you can log in to your account on our site and navigate to your order status. If you need further assistance, feel free to contact our customer support team at info@bellaaura.com.

When you order from our website, you get 3 free samples.

No. Once your order is placed, we are not able to change or add any items.

Yes. You can change your address after 30 minutes from having placed your order. You can send us an email at info@bellaaura.com for further assistance.

To resolve this, please try using a different payment method and ensure your address matches the one associated with your payment method. This transaction may have been flagged as fraudulent order by our payment provider.

If you're purchasing an item via our website, most often when you're at the payment page, there will be a box in which you can enter your discount code. Enter the code exactly as it appears in the offer and click ‘Apply’. The discount should then be automatically applied to your total and you will have the new discounted amount to pay.

Yes. We offer free shipping for orders over $65 in North America (United States and Canada).

We offer international shipping with the following flat rates:

• North America: $10
• Europe, Asia, & Australia: $40
• Middle East: $40
• Nigeria: $50

Please note that we do not ship to Mainland China at this time. For purchases in China, kindly refer to our list of stockists for local retailers.

A fulfilled order status means that your order has been shipped from our warehouse and it’s in transit to your address. Please refer to your tracking link in your shipping confirmation email for further information.

If your order status shows as unfulfilled, it means it hasn't shipped yet from our warehouse. Please allow up to 1 business day for your order to be processed and picked up by our carrier.

Please allow up to 1 full business day to process your order. To be processed the same day, orders must be placed before 10am.

Please check first with your household members, neighbours, and around your property to see if anyone may have picked up the package for you. You can also use the tracking link sent to your email to see where the parcel was delivered. If you still can't find your order, contact us at info@bellaaura.com for any further assistance.

Bella Aura Skincare is not responsible for lost or undelivered packages, or if at the time of delivery, the recipient is away and unable to receive the package.

All the orders are shipped from our Canada warehouse in Toronto, Ontario.

Yes, any duties, taxes, or additional fees are the responsibility of the recipient. Bella Aura Skincare does not cover these charges.

Please check your country’s regulations for any potential fees before making a purchase. These fees are typically calculated based on the value of your order and your local import rules.

We currently do not offer returns or refunds. Please ensure that you review your order carefully before making a purchase. If you have any questions or need assistance, feel free to contact our customer support team at info@bellaaura.com.

We are unable to accept any product returns once they have been opened.

We do not offer exchanges at this time. All sales are final and any changes to the order, once placed, may affect the total cost and value.

No, typically discount codes cannot be refunded. Discount codes are applied to purchases for a specific dollar amount off of the original price.

No, typically discount codes cannot be refunded. Discount codes are applied to purchases for a specific dollar amount off of the original price. When a customer returns an item they purchased with a discount code, the store generally does not refund the value of the discount.

Natrue certification is an international standard for natural and organic cosmetics, including skincare. It ensures that products are derived from natural, organic, and sustainable sources, free from synthetic fragrances, colours, petroleum-based ingredients, and GMOs. It guarantees that products are not tested on animals and also includes ethical and environmental manufacturing standards.

Ecocert is a global certification body that ensures skincare products meet high standards for organic ingredients, environmentally responsible manufacturing, and ethical business practices. It assures that products are largely organic and free from harmful synthetics.

COSMOS (Cosmetic Organic and Natural Standard) is an international standard for organic and natural cosmetics, including skincare. It ensures that products are made with organic and natural ingredients, produced in an environmentally friendly manner, and promote green chemistry

The Nagoya Protocol is a global agreement that ensures fairness in using and benefiting from genetic resources. It requires permission from countries providing those resources and ensures that the benefits are shared equitably. It aims to protect biodiversity and respect the rights of indigenous communities and local people.

Halal certified skincare products comply with Islamic dietary laws and guidelines, ensuring they are free from prohibited ingredients and produced in accordance with halal standards.

When you reordered our product, you noticed a slight difference in both the smell and color. This is perfectly normal, as natural botanicals used in our products change over time and have their own unique aromas. We don't add any synthetic scents to our products - to ensure maximum potency and efficacy of the natural ingredients, we only use what nature intended. In this case, the final aroma comes from our Core Collection product, Neroli. So, no matter what the color or smell are like, you can be sure that you get the highest quality of our product.

If your order arrives damaged, take photos and contact our customer care team to resolve the issue. Our team will work with you to arrange a replacement as soon as possible.

Please contact us as soon as possible within 48 hours of receiving your order. Provide us with your order number and attach some pictures of the damaged items at info@bellaaura.com. Our customer care team will be able to help you with this issue.

If you receive the wrong product, please contact our customer care team within 24 hours of receiving your order to report the mistake. Provide your order number and include a picture of the wrong item, and we will address the issue. 

Yes, you can cancel your order as long as it hasn't been shipped. Please contact us as soon as possible with your order number so that we can process your request.