FREQUENTLY ASKED QUESTIONS
Discovering your path through the myriad of brands and beauty products can be a daunting task. But fret not, because you're not alone in this journey. Allow us to alleviate your concerns by presenting you with a meticulously curated compilation of frequently asked questions. Rest assured, we understand your struggles and are here to guide you every step of the way.
What does “Bella Aura” mean?
“Bella” is the Italian word for beautiful, and "aura" refers to the unique emmanation that surrounds every living creature - its energy. Together, these words create “Beautiful Energy”. Our formulations are designed not only to nourish the body but also uplift the spirit, and ensure that your skin always remains as beautiful as your energy.
Are Bella Aura Skincare products vegan?
Bella Aura Skincare is always cruelty free, and while the majority of our products are vegan, our Night Cellular Renewal, Instant Lifting Eye Contour, Antioxidant Booster, and Daily Repair Moisturizer do contain ethically sourced beeswax.
Are Bella Aura Skincare products safe for pregnancy?
All Bella Aura Skincare products are dermatologically tested and free from common irritants, however, as with all decisions surrounding your health and wellbeing during pregnancy and post-partum,we recommend consulting with your primary care physician. They are in the best position to provide you with sound advice.
What is NATRUE?
Natrue certification is an international standard for natural and organic cosmetics, including skincare. It ensures that products are derived from natural, organic, and sustainable sources, free from synthetic fragrances, colours, petroleum-based ingredients, and GMOs. It guarantees that products are not tested on animals and also includes ethical and environmental manufacturing standards.
What is Ecocert ?
Ecocert is a global certification body that ensures skincare products meet high standards for organic ingredients, environmentally responsible manufacturing, and ethical business practices. It assures that products are largely organic and free from harmful synthetics.
What is Cosmos?
COSMOS (Cosmetic Organic and Natural Standard) is an international standard for organic and natural cosmetics, including skincare. It ensures that products are made with organic and natural ingredients, produced in an environmentally friendly manner, and promote green chemistry.
What is Nagoya Compliant?
The Nagoya Protocol is a global agreement that ensures fairness in using and benefiting from genetic resources. It requires permission from countries providing those resources and ensures that the benefits are shared equitably. It aims to protect biodiversity and respect the rights of indigenous communities and local people.
What is Halal ?
Halal certified skincare products comply with Islamic dietary laws and guidelines, ensuring they are free from prohibited ingredients and produced in accordance with halal standards.
Is your product dermatologically tested?
Yes, Bella Aura Skin Care Products have been dermatologically tested and approved.
How do non comedogenic products help?
Noncomedogenic products help by not clogging pores and allowing the skin to breathe. This helps to reduce the risk of breakouts. Bella Aura products are noncomedogenic, so they won't clog pores or cause breakouts.
Where do you source your ingredients from?
We source our ingredients for their excellence in sustainability, ethical sourcing, and organic certifications. We only work with the highest quality, globally accessible suppliers and producers from countries such as Switzerland, China, India, Africa, and Germany. Our research and development team strives to find the most unique, effective, and eco-friendly solutions available that are gentle on the skin and our planet.
Ethical Beauty" is an approach to the beauty industry that prioritizes social and environmental responsibility, fairness, transparency, and sustainability.
This includes considerations such as: 1. Responsible sourcing of ingredients: Bella Aura sources their ingredients responsibly, opting for organic, natural, or ethically-harvested ingredients and avoiding harmful or controversial substances.
2. Cruelty-free practices: Bella Aura does not test their products on animals and instead uses alternative testing methods.
3. Transparency and labelling: Bella Aura provides clear and accurate information to consumers about their ingredients, manufacturing processes, and labelling practices.
4. Minimizing their environmental impact: Bella Aura has a commitment to minimizing environmental impact through sustainable packaging, reducing waste, and implementing eco-friendly manufacturing processes.
5. Social responsibility: Bella Aura prioritizes fair working conditions and wages, as well as supporting social causes, community development, and charitable initiatives.
6. Inclusiveness and diversity: Ethical beauty celebrates and respects the diversity of consumers by offering products to meet the needs of different skin tones, genders, and beauty requirements.
By choosing ethical beauty products, consumers can align their values with their beauty routines, supporting brands that prioritize sustainability, transparency, and social responsibility.
Can I use other cosmetic skin care products while I use Bella Aura skincare ?
For optimal results when using Bella Aura skincare, we recommend following the system in its entirety. While you can feel free to further customize your routine with your own favorite skin care products, it's important to be mindful of product layering, as this can lead to skin irritation and other issues.
How soon can I expect to notice results while using Bella Aura Skincare?
Bella Aura's powerful formulations are designed to work quickly and effectively. Most users start to see visible results from using the products in as little as four weeks. Some products have an immediate visible effect, while others continue to improve skin over time when used consistently.
I have sensitive skin. Can I use Bella Aura skincare?
Bella Aura's specially formulated skincare makes it a perfect fit even for users with sensitive skin. With its mild yet effective ingredients, the product is designed precisely for those with hypersensitive or particularly sensitive skin types. We strongly believe that Bella Aura’s gentle properties can drastically reduce irritation, making it the perfect choice for your sensitive skin.
Looking for information on product ingredients?
Look no further than our Skinipedia page, where you can find a comprehensive list of each product's ingredients and learn about the over 400 different actives included in Bella aura products.
What is the Impact of a Healthy Microbiome on Skin Health and Why Does it Matter?
Taking care of your skin microbiome is key to maintain a healthy glow. Beneficial bacteria can help strengthen your skin's natural defences against environmental aggressors, improve hydration, balance oil production and even fight skin ageing. By protecting and nourishing your skin microbiome, you can reduce sensitivity and inflammation, and promote a healthy and balanced complexion.
How do the microbiome and microbiota impact skin health differently?
Bella Aura skin care puts a strong focus on understanding and utilizing the independent roles of microbiome and microbiota in maintaining healthy skin. Microbiota includes bacteria, fungi, and viruses that are found in and on the skin, and the microbiome is collectively referred to as all of the genetic material of the microbiota. The microbiome can play a key role in skin health, as it is responsible for protecting the skin from harmful pathogens, aiding in skin immunity, and providing antimicrobial and anti-inflammatory components. Microbiota, on the other hand, influences the skin's protective barrier, hydration balance, and the appearance of the skin by affecting the release of fatty acids and antimicrobial factors. By cleverly combining skin nourishment and cleansing, Bella Aura products aim to protect the skin's microbiome while promoting healthy microbiota activity.
What type of skin is Bella Aura Skincare suitable for?
Bella Aura skincare is suitable for all skin types, including normal, dry, combination, and oily skin. It is also suitable for both mature and young skin. The range of products is specifically designed to nourish and protect the skin from the damaging environmental elements. It utilizes powerful botanical extracts and antioxidants that work to reduce fine lines and wrinkles and promote cell turnover while strengthening the skin’s natural moisture barrier. It helps to reduce discoloration and age spots for a more even complexion.
What benefits does the Bella Aura skincare range provide to skin?
1. Bella Aura's range of prevention-focused skincare products are clinically-proven multi-correctional blends of powerful antioxidants, specially formulated to reduce damaging free radicals and to target various skin types and visible skin concerns with transformative, fast-acting results.
2. Bella Aura offers a collection of correction-focused, multitasking skincare products that reduce signs of aging and restore the skin's natural healthy, youthful appearance by building healthy, balanced skin barriers.
3. BELLA AURA Bella Aura's nourishing, hydration-boosting skincare items reduce the appearance of fine lines, wrinkles and age spots, resulting in a vibrant and healthy complexion.
4. Bella Aura's products are designed to effectively strengthen and restore the skin's natural moisture barrier, which helps to keep the skin looking younger, smoother and longer.
6. Bella Aura's skincare products are specially formulated to deeply hydrate the skin from within, reducing dryness while also protecting the skin against damaging free radicals. These slow-release lotions create a hydrated, soft layer that's perfect for makeup application.
7. ENCOURAGE CELL TURNOVER WITH BELLA AURA The antioxidant-rich ingredients found in Bella Aura's skincare products help to promote cell turnover, which results in a more even skin tone, less wrinkles and age spots, and an overall brighter complexion.
How long will my Bella Aura product stay effective?
Your Bella Aura product has a 2-year shelf-life when unopened. Once the product is opened, each product typically stays effective for 12 months. The expiration date can be found on the bottom of the box (example: 10/31/25). When exposed to extreme temperatures, the product may experience a slight change in texture, but it won't affect efficacy.
Why is it that my reordered product seems to smell and appear to be different in terms of its colors?
When you reordered our product, you noticed a slight difference in both the smell and color. This is perfectly normal, as natural botanicals used in our products change over time and have their own unique aromas. We don't add any synthetic scents to our products - to ensure maximum potency and efficacy of the natural ingredients, we only use what nature intended. In this case, the final aroma comes from our Core Collection product, Neroli. So, no matter what the color or smell are like, you can be sure that you get the highest quality of our product.
What Should I Do if My Order Arrives Damaged?
If your order arrives damaged, take photos and contact our customer care team to resolve the issue. Our team will work with you to arrange a replacement as soon as possible.
How can I resolve the issue of my damaged items?
Please contact us as soon as possible within 48 hours of receiving your order. Provide us with your order number and attach some pictures of the damaged items. Our customer care team will be able to help you with this issue.
How can I resolve the issue of receiving the wrong product?
If you receive the wrong product, please contact our customer care support within 24 hours of receiving your order to report the mistake. Provide your order number and include a picture of the wrong item, and we will address the issue.
Can I cancel my order?
Yes, you can cancel your order as long as it hasn't been shipped. Please contact us as soon as possible with your order number so that we can process your request.
Can I exchange my product?
We apologize for any inconvenience — unfortunately, we do not offer exchanges at this time. All sales are final and any changes to the order, once placed, may affect the total cost and value.
Is it possible to get a refund on a discount code?
No, typically discount codes cannot be refunded. Discount codes are applied to purchases for a specific dollar amount off of the original price. When a customer returns an item they purchased with a discount code, the store generally does not refund the value of the discount.
How do I apply a discount code?
If you're purchasing an item via our website, most often when you're at the payment page, there will be a box in which you can enter your discount code. Enter the code exactly as it appears in the offer and click ‘Apply’. The discount should then be automatically applied to your total and you will have the new discounted amount to pay.
What is your refund policy for our products or money back?
We regret that we cannot currently offer a 30-day money back guarantee due to the impact of the Covid-19 pandemic. Rest assured, we strive to provide the highest quality products that our customers are satisfied with. We look forward to the day when we can again offer our a generous return policy.
Can't find what you're looking for?
If you can't find what you're looking for, we'd be more than happy to help. Simply email us and let us know what you need. Our Customer Service team will get back to you as soon as they can.
Curious minds seek answers? Feel free to reach out to us via email at email@example.com Our dedicated team is always at your disposal, ready to provide the assistance you need.